zenithluxe Terms of Service

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Welcome to zenithluxe. These Terms of Service ("Terms") set out the rules that apply when you visit, browse, or shop on the zenithluxe website and mobile platform, purchase our products, or interact with our customer service team. By visiting our platform or completing a purchase, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by zenithluxe, you confirm that you have reviewed these Terms, understand them, and consent to be legally bound by them together with every law and regulation that applies to your use of our platform. Should you disagree with any portion of these Terms, you may not access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be 18 years of age or older, or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, non-commercial purposes. The following activities are not permitted:
  • Submitting fraudulent transactions or placing orders in bad faith;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our consent;
  • Trying to breach site security, data infrastructure, or other users' accounts;
  • Reselling zenithluxe products for commercial profit without our prior written approval.
• Account Security: You bear responsibility for keeping your account login details confidential and for every action taken through your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Should an evident pricing or typographical mistake occur, zenithluxe may correct the error and amend or cancel any impacted orders prior to dispatch, refunding in full any amount already charged.
• Perishable Goods: Fresh or perishable items may naturally show slight variations in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with serious allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@zenithluxe.shop within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are set out in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every original element on zenithluxe's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to zenithluxe and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing this material without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent that applicable law allows, zenithluxe will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Before pursuing any formal action, you agree to first bring any dispute or claim relating to these Terms or your purchase to zenithluxe's support team so that we may attempt an informal resolution.

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9. Changes to These Terms

zenithluxe may revise or update these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, that continued use constitutes your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: zenithluxe
• Customer Support Email: support@zenithluxe.shop
• Customer Support Phone: 17863841974
• Physical Business Address: 9515 SW 148TH AVENUE CIR E, MIAMI, FL 33196, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST